If you can’t find the answers you are looking for here please email us at balla@masterballa.com
We produce 3 size posters. Small, medium and large. All printed onto 350gsm Premium Gloss Stock. FSC 100% Certified.
Our frames come in 2 colours. Matt Black and Matt White.
Matt painted and lacquered base for a smooth high-quality finish.
Material: Timber. Ayous
Made in Italy
FSC 100% Certified.
It's easy and free to register as a new member; simply click "Join" in the top right corner and complete your details. Before joining you can read our Terms of use and Privacy Policy here.
If you need to reset your password, you can request a new password here. Type in registered email and confirm by selecting “Send password reset link”. We'll send you an email with a link allowing you to create a new password. If you don't receive our email, please make sure to check your spam folder as well. Please note that receiving the email to reset your password may take a few hours. To ensure that you receive the reset password email we'd also recommend that you add help@masterballa.com to your contact list.
Changing your email address If you would like to update your personal details, simply access your account by logging in and select "My Account". Here you can change any personal details. Changing your password You can change your password by simply logging into your account and clicking "Change password" in the “My Profile” section.
We don’t want you to go! However, if you want to delete your account, log in and access the "My Account" section, here you can deactivate your account. Once you deactivate your account, you can no longer log in and any creations will be deleted.
Please note all changes will take up to 48 hours to take effect, which means that you might receive a newsletter from us shortly after unsubscribing.We are always here to help, no matter what question you have. You can connect with our friendly customer service team via the contact page. Alternatively, you can send us an email on: balla@masterballa.com
If you wish to cancel or amend your order, you can contact our Customer service within 30 min after the purchase. It will not be possible to cancel or amend your order after this time.
We accept all major credit and debit cards. When paying with a debit or credit card, the payment is always made through a secure form, and you card details will not be saved.
Unfortunately, we do not offer any student discount on our products. However, if you wish to order larger quantities, please contact our customer service team.
Feel free to get in touch with our Partnership department at partnerships@masterballa.com if you wish to collaborate with us.
All of our sales are final. No refunds will be processed due to all of our posters being personalised and printed specifically for the customer.
Unless there is a printing error, we cannot unfortunately accept any returns. All of the poster specifications are on our site, please check before placing the order.
We do offer replacements if there is a printing error made by us when personalising your poster or if your item has been damaged during the delivery process. Please get in touch with our customer service team, providing photo evidence of the error or damage and a replacement will be sent out.
Yes, we do offer a design service for a small fee. If you email our customer service with your poster details, they will arrange this for you.
All our posters are printed onto 350gsm Premium Gloss Art Paper.
Our prints and Frames are both FSC approved material.
FSC™ Certified Frame Mouldings
At Masterballa It's our policy is to only supply FSC certified mouldings. We believe that FSC certification is the most rigorous and credible of the international certification schemes.
The Forest Stewardship Council recognises and certifies wood that has been sourced from well-managed forests and/or from recyclable materials. Much of our moulding range is FSC Certified, meaning materials are sourced from a responsibly managed forest. The Forest Stewardship Council is endorsed by major environmental charities including the Woodland Trust, Greenpeace, and WWF in recognition of the high standards of practice.
Our smaller range of posters are carefully collated and delivered in a hard backed envelope.
Our larger prints are rolled and delivered in White durable postal tube.
All our framed prints once completed are finished with corner protection & packed in double lined heavy cardboard boxes.
Our orders are processed and ready to ship in 5-7 business days. Shipping will be dependent upon country.
We use Royal Mail for despatch and we use standard First Class for UK deliveries and International Standard delivery for Europe and International deliveries. A guideline for timing is below:
Europe delivery: aim for 3-5 working days.
International delivery: aim for 7-10 working days.
Please note that timings are working days and do not include weekends. Due to the worldwide COVID-19 situation, Royal Mail are experiencing some delays. Which means the delivery times may exceed what is stated above. Unfortunately, we cannot control this situation, it is in the hands of Royal Mail.
The timings also do not include any delays due to the customs processes.
If you need a print for a special occasion, please contact us on balla@masterballa.com so that we can make your order a priority.
Unfortunately, to keep despatch costs to a minimum, we do not have a tracking facility available.
If you find an offer that you would like to use for your order, you can enter the offer code in the field in the bottom of your basket and click Apply before proceeding to checkout.
You can find all our current offers on our website. If you subscribe to our newsletter you can also be the first one to find out about all our promotions
We are currently stocking up on goals and improving the website. We'll be kicking off again in November
We are still taking goal requests so please email any to balla@masterballa.com
